The chatbot went live in Ivory Coast in May and will be rolled out across MTN’s MoMo footprint in the next few months. The AI mobile money “assistant” enables customers to engage with MTN’s MoMo services, including payments, on various social media platforms such as WhatsApp and Facebook Messenger, and via SMS.
MTN said the chatbot would also be included in its own newly-released instant messaging service, named “Ayoba”.
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“We are passionate about bringing the power of our mobile money solutions to more than 60 million customers across Africa over the next few years,”said MTN Group CEO Rob Shuter.
“Harnessing modern technologies like Artificial Intelligence can improve in scale, how MTN interacts with customers, enabling the customers to reach us anytime and anywhere, through a variety of channels including social networks and messaging applications.
“We can also harness the power of Artificial Intelligence to provide our customers with the right answers to their questions at the right time.MTN said the chatbot would also be included in its own newly-released instant messaging service, named “Ayoba”.
